DGNB criteria "User communication"


Our objective is to actively inform the building's users with regard to the building's sustainability in order to motivate them to contribute to the building's sustainability and, in particular, motivate them to act in a way that ultimately contributes to their own well-being.


If adequate efforts are made to show users how they can help make the building more sustainable through their own behaviour and actions, it can be assumed that the desired effects are achieved. Furthermore, effective communication increases customer retention and customer satisfaction.

Indicators for evaluation

  1. Sustainability guide

  2. Sustainability information system

  3. Technical user manual


Contribution to high-priority sustainability goals


Source of the „Sustainable Development Goals"-icons: www.un.org/sustainabledevelopment/news/communications-material/

The other criteria of the topic "Process quality":


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Melisa Körükmez
DGNB Navigator / Certification Buildings In Use
Phone: +49 711 722322-52
m.koeruekmez at dgnb.de


Vincent Ostermeyer
Consultant Certification Buildings In Use / EU-Taxonomy
Phone: +49 711 722322-13
v.ostermeyer at dgnb.de


Markus Kelzenberg
Director Certification Body
Phone: +49 711 722322-75
m.kelzenberg at dgnb.de